Imago Dei 2013

General terms and conditions

1. General

General terms and conditions apply for sale and delivery of tickets by NÖ Festival und Kino GmbH. Differing terms of the buyer are only valid if the NÖ Festival und Kino GmbH has agreed to them in writing. By placing a ticket order, the buyer agrees to and accepts the general terms and conditions.

2. Realisation of the contract

The costumer's order is a binding offer. Within 14 days of receiving the orders, we are free to either accept ticket offers or reject them by dispatching an appropriate explanation, especially in the case of a rise in price or possible mistaken errors in our sales brochure, price lists and other documents. We exclude liability for any such rises in price or errors.

3. Prices

Any price specifications are pre-tax prices (incl. VAT). Expenses caused by the dispatch (postage) are charged seperately. Misprints and individual price changes are reserved. Possible import expenses have to be covered by the person ordering the tickets.

With ticket sales to costumers outside of the EU no VAT is incurred, however national import expenses have to be paid. With sales to companies within the EU no Austrian VAT has to be paid if the VAT registration number is provided, however these have to pay VAT in their home states.

4. Dispatch/ delivery times

The dispatch is carried out on account and at the risk of the buyer. A dispatch charge of EUR 3,50 (recorded delivery) applies. With orders by c.o.d. a charge of EUR 4,50 applies.

5. Payment methods

a, We accept the following credit cards: Master Card, American Express, Diners Club, Visa. You can also pay by cash and Maestro. The tickets are dispatched against payment of a charge or will be ready for collection at the box office.

b, payment by c.o.d. on receipt of the tickets

6. Return policy

The returning of tickets is strictly not possible.

7. The delivered goods remain the property of NÖ Festival und Kino GmbH until the total costs of tickets and delivery have been paid.

8. Late arrivals

In order to facilitate an uninterrupted concert experience for our audience, people who arrive late will only be admitted during concert or applause breaks on instruction of security.

9. Line-up or programme changes are reserved. They do not entitle to an exchange or refund of tickets.

10. Consumer protection rights information

Consumers are entitled, according to paragraph 5 of the consumer protection law, to withdraw from the contracts closed with us by way of distant selling (i.e. contracts made over the phone, via email, telefax, etc.) within a period of seven working days unless one of the exceptions to the right of withdrawal according to paragraph 5f of the consumer protection law applies. Excluded from the right of withdrawal are in particular products such as discs and CD-ROMs provided that the security seal has been broken, individual issues of specialist periodicals, papers and magazines (with the exception of contracts for peridical prints as well as food, hygienic products or the like).

Data protection information

Costumer data is not passed on to address publishers or direct marketing companies.

11. Place of performance and jurisdiction

Krems is the place of performance for all points of contract. Austrian law applies to this contract. The regional court Krems is the sole designated responsible court for disagreements resulting from orders from the NÖ-Festival und Kino GmbH - provided that it is legally permitted. If individual specifications of these general terms and conditions contradict the mandatory specifications (e.g. the terms of the consumer protection law), the remaining specifications of these terms and conditions still remain valid.

NÖ Festival und Kino GmbH


Mag. Joanna Schild

tel.: +43/2732/908030-314

fax: +43/2732/908031

Commercial register number: FN 218787x

VAT ID num: ATU54155202

Bank details: HYPO NOE Landesbank AG

IBAN: AT64 5300 0064 5222 8104


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